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Kevin Alexander's avatar

"It’s more than a transaction - it should be an experience."

I gotta say, my experience was 10/10--and I'm not just saying that to be nice. Every "best practice" box was checked: fast shipping, good communication/sharing the tracking info, durable packaging (my record survived a late season blizzard!), and more. We're both music nerds, so I expected the record itself and fast shipping to be top notch.

But I was not expecting to get a wrapped record and nice note. That's the sort of "surprise and delight" that keeps people coming back for more.

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Steve Goldberg's avatar

Love reading about the top 10 takeaways of starting your business. I bookmarked it as it is pertinent to any kind of business. And happy 4/20! I love the convergence of record store day, stoner day and earth day (a couple days later).

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