"It’s more than a transaction - it should be an experience."
I gotta say, my experience was 10/10--and I'm not just saying that to be nice. Every "best practice" box was checked: fast shipping, good communication/sharing the tracking info, durable packaging (my record survived a late season blizzard!), and more. We're both music nerds, so I expected the record itself and fast shipping to be top notch.
But I was not expecting to get a wrapped record and nice note. That's the sort of "surprise and delight" that keeps people coming back for more.
Love reading about the top 10 takeaways of starting your business. I bookmarked it as it is pertinent to any kind of business. And happy 4/20! I love the convergence of record store day, stoner day and earth day (a couple days later).
thanks so much, Steve! Really appreciate the kind words and the bookmarking, too! I'm already learning a lot with this next sale too. and omg earth day too, how could i forget! buying used records is practicing sustainability too so it makes sense.
Congrats Kadrian! Very cool that it went well and I like the personal touch. All buyers no doubt read through reviews of sellers on Discogs before choosing which copy to buy. Communication, fast shipping, and packaging are always mentioned either positively or negatively. An eye for details and a thoughtful human touch are always remembered and make customers return and recommend to others.
thanks so much for all your kind words and positive feedback, Michael! i appreciate this very much, hoping to have a website soon for you to peruse if interested!
Congratulations on the start of Latin Gold! It is so exciting to read about the joy it brings and I can’t wait for the Record Store Day sale. I already have post notifications on. And a huge thank you for sharing about the upcoming profile on KCR, hoping to start adding more Ray to my collection soon :)
Congrats on getting LG Records up and running, Kadrian! Sounds like it's been so fulfilling for you already and it's tempting me to take the plunge too! I like how you've approached it - walking before you try to run, but also majoring on that personal touch.
Awesome post, too - really interesting experiences, and I'm definitely checking out some of those links!
Thanks so much, Rich! If you’ve got the inkling to do it, DO IT. definitely adding my own personal touches is how I’m continuing to set myself apart and do things my way because there shouldn’t just be one way to do it. Appreciate all your kind words!
Thank you for those kind words, Kevin! So happy you got that Mongo record and appreciate all your support! You’ve been such a welcoming presence in the Substack community.
"It’s more than a transaction - it should be an experience."
I gotta say, my experience was 10/10--and I'm not just saying that to be nice. Every "best practice" box was checked: fast shipping, good communication/sharing the tracking info, durable packaging (my record survived a late season blizzard!), and more. We're both music nerds, so I expected the record itself and fast shipping to be top notch.
But I was not expecting to get a wrapped record and nice note. That's the sort of "surprise and delight" that keeps people coming back for more.
Love reading about the top 10 takeaways of starting your business. I bookmarked it as it is pertinent to any kind of business. And happy 4/20! I love the convergence of record store day, stoner day and earth day (a couple days later).
thanks so much, Steve! Really appreciate the kind words and the bookmarking, too! I'm already learning a lot with this next sale too. and omg earth day too, how could i forget! buying used records is practicing sustainability too so it makes sense.
Congrats Kadrian! Very cool that it went well and I like the personal touch. All buyers no doubt read through reviews of sellers on Discogs before choosing which copy to buy. Communication, fast shipping, and packaging are always mentioned either positively or negatively. An eye for details and a thoughtful human touch are always remembered and make customers return and recommend to others.
I'm not on Instagram, but I wish you well.
thanks so much for all your kind words and positive feedback, Michael! i appreciate this very much, hoping to have a website soon for you to peruse if interested!
Love that you’re being so reflective on this whole process! Congrats again and it was so great chatting with you!!
likewise, Deb! it was really inspirational chatting. thanks for the kind words!
Congratulations on the start of Latin Gold! It is so exciting to read about the joy it brings and I can’t wait for the Record Store Day sale. I already have post notifications on. And a huge thank you for sharing about the upcoming profile on KCR, hoping to start adding more Ray to my collection soon :)
Thanks for your kind words, Emily! So excited for your radio show. I’ve got some Ray for sale coming soon!
Congrats on getting LG Records up and running, Kadrian! Sounds like it's been so fulfilling for you already and it's tempting me to take the plunge too! I like how you've approached it - walking before you try to run, but also majoring on that personal touch.
Awesome post, too - really interesting experiences, and I'm definitely checking out some of those links!
Thanks so much, Rich! If you’ve got the inkling to do it, DO IT. definitely adding my own personal touches is how I’m continuing to set myself apart and do things my way because there shouldn’t just be one way to do it. Appreciate all your kind words!
Thank you for those kind words, Kevin! So happy you got that Mongo record and appreciate all your support! You’ve been such a welcoming presence in the Substack community.